FINANCE PROGRAM

Aptech Certified Banking Specialist

Duration : 400 Hours

The Banking Specialist course at Aptech Learning is designed to provide students with practical knowledge and industry-ready skills in retail banking operations, financial services, sales techniques, interpersonal communication, and the growing use of technology in the BFSI sector.

TERM 1 – Banking Fundamentals

Core Banking Concepts

• Introduction to Banking Industry
• Types of Banks & Financial Institutions
• Banking Products & Services
• Customer Account Handling

Retail Banking Operations

• Savings & Current Accounts
• Deposits & Loans
• KYC & Compliance Procedures
• Cash & Transaction Management

TERM 2 – Sales & Customer Relationship Management

Sales & Communication Skills

• Banking Product Sales
• Cross Selling & Upselling Techniques
• Customer Communication Skills
• Handling Customer Queries

Relationship Management

• Customer Retention Strategies
• Complaint Resolution
• Professional Communication
• Business Etiquette

TERM 3 – Technology in BFSI

Digital Banking & Financial Technology

• Internet Banking
• Mobile Banking
• Payment Gateways & UPI Systems
• CRM & Banking Software Tools

CAREER OPPORTUNITIES

• Relationship Manager
• Assistant Manager
• Banking Operations Executive
• Customer Relationship Officer
• Financial Service Associate